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Terms and Conditions

These Terms of Service ("Terms") govern your access to and use of Birkenhead English's services, products and website ("Services"). Please read these Terms carefully and contact us if you have any questions.

By accessing our Services, you agree to be bound by these Terms and by our Privacy Policy.

 

TERMS AND CONDITIONS FOR SCHEDULED PACKAGE LESSONS

(SCROLL DOWN FOR TERMS AND CONDITIONS FOR SELF-BOOK LESSONS)

1. Technology

Lessons take place online and you need to use a desktop or laptop computer for your lessons. This will allow you to record lessons and to use all other functionality available to you such as screen-sharing.

You may NOT do lessons on a phone or tablet as these devices are distracting and don't allow you to take full advantage of the lesson experience. If you arrive for your lesson and are using a phone or tablet, then I will postpone your lesson until you are set up on a computer.

 

2. Zoom

I use the Zoom video conferencing application for lessons. Before your first lesson, I will help you to get set up with Zoom.

1. You are required to make sure your computer, your microphone and your camera meet the required specifications by checking this list from Zoom.

2. You should do a technology check and make sure your camera and microphone are working before EACH lesson.

I cannot guarantee that we will make up time if you have technology issues that delay your lesson. I will often have a lesson to go to straight after yours, so I have to finish at the scheduled time.

 

3. Timing

Your lesson schedule, which we agree together before you make your first payment, will show your lesson start and finish times in your local time.

Lessons start promptly at the agreed time. I allow up to 10 minutes for lateness but after that, if you haven't contacted me, I will cancel the lesson as there is no point in starting that late.

I often have other students before and after your lesson, so I cannot extend your lesson time because of lateness.

If you are going to be late for a lesson, let me know as soon as possible. ‍

 

4. Rescheduling Lessons

Once paid for, lessons may be rescheduled within reason with no extra charge. You are required to give at least 24 hours' notice if you need to do this.

Rescheduled lessons will either be added to the end of your lesson package or rescheduled at an agreed time between us.

I will make every effort to reschedule you on the same day of the week and at the same time of day, but there may be a need to change either or both of these.

If you give less than 24 hours' notice, then rescheduling is at my discretion. I may charge you for all or part of the missed lesson.

 

5. Payment

Payment is due the day before your first lesson. You may pay by major credit card or bank transfer using my secure payment engine.

We may make an agreement for you to pay in instalments. Unlike some other companies, I do NOT make an extra charge for this service.

 

6. Refunds

You may request a refund at any time. I will refund 100% of any complete, unused lessons less an administration charge of USD 15.

 

7. Intellectual Property

All documents shared during lessons are the intellectual property of Jane Birkenhead and Birkenhead English. You are not authorised to copy, reproduce, re-publish, sell, upload, broadcast, post, transmit or distribute any of these materials.

  

8. Changes to these Terms and Conditions

Birkenhead English reserves the right to revise, modify, or update these Terms at any time.

 

9. Contact us

If you have any questions or concerns about these Terms, please contact us at [email protected]

 

November 2018

 

 

TERMS AND CONDITIONS FOR SELF-BOOK LESSONS

These Terms of Service (“Terms”) govern your access to and use of Birkenhead English’s services, products and website (“Services”). Please read these Terms carefully and ‍ ‍‍contact us  if you have any questions. By accessing our Services, you agree to be bound by these Terms and by our Privacy Policy LINK.

 

1. Technology

Lessons take place online and you need to use a desktop or laptop computer for your lessons. This will allow you to record lessons and to use all the other functionality available to you such as screen-sharing.You may NOT do lessons on a phone or tablet as these devices are distracting and don’t allow you to take full advantage of the lesson experience. If you arrive for your Self-Book Lesson and are using a phone or tablet, then I will postpone your lesson until you are set up on a computer.

 

2. Zoom

I use the Zoom video conferencing application for lessons. After you book, you will be sent instructions about how to connect with me in Zoom for your lesson.

1. You are required to make sure your computer, your microphone and your camera meet the required specifications by checking this list from Zoom .

2. You should do a technology check and make sure your camera and microphone are working before EACH lesson.

These two steps are especially important for Self-Book lessons where I don’t know you and I don’t know the technology you are using.

We cannot make up time If you have technology issues that delay your lesson. I will often have a lesson to go to straight after yours, so I have to finish at the scheduled time.

 

3. Lesson Preparation

When you book your lesson, depending on the topic you have chosen, I will ask you to complete an assignment for us to discuss in the lesson. It is your responsibility to get your assignment to me at least 12 hours before your lesson starts.

 

4. Further Studying

During your lesson, I will suggest further studying activities and exercises for you.

I DO NOT CHECK HOMEWORK AFTER SELF-BOOK LESSONS UNLESS YOU BOOK FURTHER LESSONS.

This difference in support is one of the biggest differences between Self-Book Lessons and Package Lessons. Please make sure you understand this.

 

5. Timing

Your lesson starts promptly at the time you booked. I cannot add extra time onto your lesson so if you are late, you will lose that time.

 

6. Rescheduling Lessons

The scheduling software allows you to reschedule a lesson up to 24 hours before its start time.

 

7. Payment

Payment is made when you book your lesson. You may pay by major credit card or bank transfer using my secure payment engine.

 

8. Cancelling a Lesson

The scheduling software allows you to cancel a lesson with your money refunded, up to 24 hours before its start time.

 

9. Intellectual Property

All documents shared during your lesson are the intellectual property of Jane Birkenhead and Birkenhead English. You are not authorized to copy, reproduce, re-publish, sell, upload, broadcast, post, transmit or distribute any of these materials.

 

10. Changes to these Terms and Conditions

Birkenhead English reserves the right to revise, modify or update these Terms at any time.

 

11. Contact us

If you have any questions or concerns about these Terms, please contact us at [email protected]

 

November 2018